Looking for a flexible, remote job where your communication skills can truly shine? Yango Ethiopia is hiring a Customer Support Specialist, and this could be your chance to join one of the fast-growing digital service companies transforming mobility in Ethiopia.
Whether you enjoy helping people, love solving problems, or simply want to grow your career in the tech and customer-service field, this role offers an exciting opportunity with great learning potential.
Why This Role Matters for a yango Customer Support Specialis
As the digital transport sector grows rapidly in Ethiopia, platforms like Yango rely on strong customer support to keep everything running smoothly. And that’s where you come in.
You’ll be the friendly, reliable voice behind the platform—helping riders and drivers, resolving issues, and ensuring people get the best experience possible.
What You’ll Be Doing
Your day-to-day work will revolve around helping users and drivers through text-based support, with occasional phone calls. Here’s what your role will include:
Key Responsibilities
- Respond promptly to customer inquiries via chat, email, and phone
- Resolve common user and driver issues with clarity and professionalism
- Make outbound calls to follow up on complex cases
- Collect and share customer feedback to help improve the platform
- Handle cases such as:
- Lost & found items
- Payment or billing disputes
- Safety-related concerns
- Account verification
- Driver performance inquiries
This is a fully remote position—so as long as you have a stable internet connection and a quiet workspace, you’re good to go.
Job Details at a Glance
- Company: Yango Ethiopia
- Position: Customer Support Specialist
- Salary: 30,000 ETB per month
- Work Type: Full-time
- Location: 100% Remote
Who You Are choose yango Customer Support Specialis
Yango is looking for someone who is patient, attentive, and genuinely enjoys helping people. Here’s what will make you a great fit:
Qualifications
- BSc degree from a recognized university
- Excellent English communication skills (spoken & written)
- Fluency in Amharic or another Ethiopian language is a plus
- Strong typing and digital communication skills
- Familiarity with CRM tools or digital customer platforms
- Reliable laptop/computer, strong internet, and quiet workspace
Skills That Make You Stand Out
- Strong oral and written communication
- Customer relationship management
- Problem-solving mindset
- Friendly and professional attitude
- Ability to work under minimal supervision
How to Apply
Ready to join Yango Ethiopia and start your remote customer-support career?
📩 Send your CV and supporting documents to:
marslemma12@gmail.com